1st Step Mobility Ltd.

RACHAEL DANIELS

Jul 17, 2026 • google Reviews

5.0

Lovely people!! I contacted them because I had an old and well used wheelchair that needed new tyres. They were happy to help and I brought it in dropped it off and they were supplied and fitted within a couple of hours. Reasonable price and very friendly staff. Super grateful for their help!

tracy pearce

Jul 2, 2026 • google Reviews

5.0

We are so happy we chose first step mobility. The service we received and the kindness shown has been wonderful.I had a home visit to choose a mobility scooter and the staff were lovely, the brought three options to suit my needs, explained the motability scheme and 2 days later I was mobile again!My partner preferred to visit the store for his scooter, again the staff were so kind, considerate of his autism and made sure he was 100% happy with his choice.We really cant thank them enough!

Esin Mehmet

Jun 25, 2026 • google Reviews

5.0

Popped in on Monday to buy a wheelchair for my son, Kevin was very helpful and showed me quite a few chairs, I eventually found what I was looking for, he was very patient and informative. Everyone in the shop was friendly and polite. I got delivery for the next day which was amazing.My son loves his new wheelchair!Thank you..

Deborah Clark

Jun 7, 2026 • google Reviews

5.0

Highly recommended.. Great family owned business. Spoke with Lisa and explained my needs, she was patient and understanding and went above and beyond to make sure I got the perfect chair for my dad. Her husband Danny then delivered and installed the chair the same day. Fantastic service that you don’t usually these days.

Ceci

Jun 1, 2026 • google Reviews

1.0

This rating is for 1st Step Mobility Cheam. I have been waiting since January 2026 for the colour edges for my sedeo pro power wheelchair A set arrived and Shaun came to fit them a short while ago but they were the wrong set. I also asked for an adaptation to be made for the controller, got the ok from motability informed 1st step mibility Cheam what they needed to do for the adaptation to go ahead which they should have been familiar with and never heard a word back from 1st Step mobility Cheam . My last email to them was on 19th April. So no colours for powerchair and no adaptation. Very disappointed as i previously wrote a good review for them. It seems as though when the 14 day grace period was over everything changed. I also intially asked for handle bars at the rear of the chair to be fitted and this never happened.

Susan Dewsnap

May 5, 2026 • google Reviews

1.0

I took my 2 neighbours to this store today to look and test drive some mobility scooters. I would like to mention the patience and understanding that Steve showed to my neighbours , he was so helpful and went above and beyond to assist us. Unfortunately the lady behind the desk was rather rude and what she said could have been put in a better way. This unfortunately offended my neighbours and they now want to purchase their 2 pavement mobility scooters and 2 folding scooters from another company .

Leslie Wright

Apr 27, 2026 • google Reviews

5.0

Highly recommend this company, very very helpful at the shop, also on delivery. Driver was very helpful and sociable. Would highly recommend this company above any others.

Alice Bell

Apr 16, 2026 • google Reviews

5.0

Great company always happy to help

Karl Mitchell (squiddy)

Mar 19, 2026 • google Reviews

5.0

I cannot recommend 1st Step Mobility highly enough. From the moment I reached out, they were incredibly understanding and compassionate regarding my specific situation and disability.What truly sets them apart is their ability to listen. They didn't just see a customer; they took the time to understand my unofficial and personal requirements, ensuring I got exactly what I needed to improve my quality of life. Their expertise is matched only by their empathy.If I could give them ten stars, I would. If you are looking for a team that truly "gets it" and treats you with genuine care and respect, look no further. Thank you for making such a difference!