Marshall Volkswagen Van Centre Loughton

Leon Todd

Aug 29, 2026 • google Reviews

1.0

They throw in a complimentary wash and vacuum but the car comes out dirtier. Mine was covered in muddy water marks after the service. They also tightened the wheel nuts way over spec (which I found out when stranded with a puncture). Appalling considering the prices here.

Ripz Ripz

Aug 27, 2026 • google Reviews

5.0

I just wanted to say a huge thank you to Wayne Sharp at Marshall Volkswagen Van Centre Loughton for all his help with our Motability vehicle.From the very beginning, Wayne was so helpful, patient and easy to deal with. He kept us updated regularly by email whenever there was any news and, even when there wasn’t a definite update, he would still chase things up for us and let us know what he had been told.What I really appreciated was that Wayne was always honest about the timescales. He never gave us false hope or promised something he couldn’t guarantee. He would explain the expected timeframe but also make it clear that things could change, which I actually found very reassuring.I also really want to mention how understanding Wayne was of my autism and mental health needs. Uncertainty and communication can sometimes be overwhelming for me, but Wayne was always patient, clear and reassuring. He never made me feel like I was being difficult or asking too many questions, and he always made me feel comfortable contacting him if I needed help or clarification.When we collected the vehicle, Wayne took his time going through everything with us and explained the features clearly. We never felt rushed, and he made sure we were happy and understood everything before we left.Even after collection, Wayne told us that if we had any issues or questions, we could contact him and he would be there to help. That extra reassurance really meant a lot.We are absolutely delighted with the vehicle itself. It is big, spacious, comfortable and perfect for our family. It has made such a difference having the extra room and practicality we needed.I honestly couldn’t fault the service we received from Wayne. He made the whole process feel much easier and less stressful, and his communication, honesty, patience and understanding really stood out.Thank you so much, Wayne, for everything. You are a real credit to Marshall Volkswagen Van Centre Loughton and I would happily recommend you to anyone, especially anyone who may need a bit more patience, reassurance or understanding throughout the process.— Ripa And Jahangir

Said Eshany

Aug 27, 2026 • google Reviews

5.0

We had a fantastic experience with Navid at Volkswagen Loughton. He was extremely helpful, friendly and professional, taking the time to explain all our options clearly and answering all of our questions.My husband and I were very happy with the test drive and really appreciated how helpful and knowledgeable Navid was throughout the whole process. Unfortunately, the car we were interested in was sold because we didn’t act quickly enough! 😄That said, our experience was so positive that we will definitely be coming back to Volkswagen Loughton to buy our next car. Thank you, Navid, for making the experience so enjoyable and stress-free. Highly recommended!

Samra Sharif

Aug 26, 2026 • google Reviews

1.0

Very poor experienceI bought my ID.3 from Loughton in April, and unfortunately my experience has been extremely disappointing.Before purchasing the car, I had a test drive with Jordan. During the test drive, I was told that the car would have moving/dynamic lights, a reverse camera and a heated steering wheel etc. The only feature I was told the car would not have was the panoramic roof.After purchasing the car, I discovered that the ID.3 I had actually been sold was the basic model without the reverse camera and the other features.I contacted Jordan straight away to raise this. I was told he was unavailable, so I left a message and also emailed him. The following day I tried to speak to Jake, the after-sales manager, but again I received no response. I emailed both Jordan and Jake and received no response from either of them.After numerous phone calls, I eventually contacted head office, where Samantha has been helping me. I appreciate Samantha’s efforts, but four months later I still do not have the reverse camera that I was told the car would have.Today, we finally contacted the satnav systems company directly. Michelle knew exactly which car we were talking about and confirmed that they cannot fit the dynamic reverse camera to this ID.3, although they can apparently fit a static camera.This raises a very obvious question: if the server/network can be connected for the static camera, why can it not be connected for the dynamic camera? I have been repeatedly told that the problem is that the server is not available, yet after four months there is still no solution.The whole experience has left me feeling completely misled and let down. The communication has been extremely poor, and the after-sales service has been virtually non-existent.I bought the car in good faith based on what I was told before purchase. I expected the dealership to take responsibility when it became clear that the car did not have the specification I had been led to believe it had.Four months on, I am still without the reverse camera.Based on my experience, I would strongly advise anyone considering buying a new car - NOT TO GO TO LOUGHTON VW. Terrible service.ONCE THEY HAVE YOUR MOBEY - THEY DINT CARE, THEY ALL IN IT TOGETHER.DO NOT DEAL WITH JORDAN.Very disappointing experience.

Lee Olen

Aug 25, 2026 • google Reviews

5.0

Big shout-out to Danyal for sorting me out with my new car! 🚗🙌 Really appreciate all the help from start to finish. Highly recommend Danyal and the team at Volkswagen Loughton — decent staff and great service. 👍

Sammy & Thando Dube

Aug 25, 2026 • google Reviews

5.0

Exceptional service at the Loughton showroom..A special mention to Danyal Saeed who was very thorough, accomodative to my many questions & did not make me feel pressured at all throughout the process of purchasing my car. My needs were catered for with absolute professionalism & carefully ensuring I remained fully aware every decision was for me to make without any pressure.I very much appreciate Danyal for making this a pleasant experience for me & the lovely welcome from the lady at reception.I would highly recommend this site!

Khaled Ahmed

Aug 13, 2026 • google Reviews

5.0

I went in to order a motability car and I must say the service I received from the Sales Executive Alomul Islam was probably best I have received.Throughout the whole process he has kept me updated and informed to make the process super friendly, stress free and informative. I received call backs as promised and was being given relevant advice throughout. He had the patience to answer all the questions and most importantly ensured that all relevant steps are ready from my end prior to completing the transaction. It is very rare to come across a Sales Executive that is willing to go the extra mile to help a family out. During the collection Alom gave me a run down of the entire car including setting up the electronics. I had loads of questions and he kept a smile on and went the extra mile. Then even after I have left with the car he called me to see if I am okay and if I have any questions. Will always be grateful for this and I promise to return again.Thank you for your service Alom. Much appreciated.

Izzy S

Aug 8, 2026 • google Reviews

1.0

Never answer the phone.

Mich

Aug 4, 2026 • google Reviews

1.0

It was a bad experience: I called roadside assistance for my VW (which is under warranty), and they sent me to the VW center nearest my home. First, they gave me incorrect information about the wait time for dropping off the vehicle, and then they refused to follow the proper procedure and accept the vehicle for warranty service. P.S. In case you aren't familiar with the procedure: you are required to accept my vehicle, and if you cannot repair it yourself, you must send it wherever you deem appropriate. Your conduct was unacceptable; you forced me to drive with dashboard warning lights on and a suspected high-voltage issue.